Outcomes Report | Jan 2024 - Dec 2024

Support Groups | Sample size n = 1091

4 types of metrics are used in understanding outcomes and performance of Support Groups at SoulUp. These are measured from feedback collected from participants once the group is over via a written feedback form.

  1. Attendance
  2. Participant Satisfaction
  3. Goal Attainment/Outcomes
  4. Peer Support and Network Building:

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     Group Attendance

    • How many users attended all vs. a specific % of the session?

   

    Participant Satisfaction

    • How did you like your facilitator?

    • Were you happy with the format?

    • Were you happy with number of sessions?

    • Were you happy with the size of the group?

     Goal Attainment/Outcomes

    • Did you achieve the goal you set out to achieve on the group?

     Peer Support and Network Building

    • How did you like your peers (other participants) in the group?

 

 

    • Would you be interested in a follow-up of this group?

    • % of group participants who also book Peer calls = 29%

  

Peer Conversations | Sample size n = 746

Feedback and outcomes of Peer calls is collected via a written feedback form filled by users once a Peer conversations is over.

  • How would you rate the conversation in terms of how useful it was?

  • Which of the following did the conversation help you achieve?

  • During the call - did you discover anything specific that you want to start doing (therapy, journaling, others)?

  • Would you like to have another SoulUp conversation ?

  • Did you have your SoulUp conversation over video?

The above are results across all groups and peer conversations where we received feedback. Topic specific feedback is also collected for each group to see what kind of progress is made on goals specific to the theme of that group.

For any inputs/questions on the above, feel free to reach out on connect@soulup.in.